CPSC Recall in 2003: CPSC, SecureAlert Announce Recall of Safety and Security Phones

Updated on March 25, 2026.

See the recall details below. You can also see similar information for other consumer product recalls in 2003.

Data Source: CPSC.

Recall Number: 04-513

Date: November 17, 2003

Product Name: GPS2000 MobilePAL+GPS Safety and Security Phones

Recall Description:

In cooperation with the U.S. Consumer Product Safety Commission (CPSC), SecureAlert Inc., of Salt Lake City, Utah is voluntarily recalling 1,000 GPS2000 MobilePAL+GPS Safety and Security Phones. Using the test button can result in the battery being drained without the user's knowledge. Without battery power, the phone is unable to call for assistance in an emergency.Name of Product: GPS2000 MobilePAL+GPS Safety and Security PhonesUnits: 1,000Distributor: SecureAlert Inc., of Salt Lake City, UtahHazard: Using the test button can result in the battery being drained without the user's knowledge. Without battery power, the phone is unable to call for assistance in an emergency.Incidents/Injuries: SecureAlert has received 10 reports of batteries being exhausted as a result of this problem. No injuries have been reported.Description: This recall involves GPS2000 MobilePAL+GPS units with serial numbers between 08810948 and 08813447, which can be found on a label in the battery compartment. They are white phones with a red "call" button and a gray "test" button that notifies an emergency call center and can track callers using the Global Positioning System (GPS). "MobilePal+GPS" is written on the front of the phones.Sold At: SecureAlert and private security dealers nationwide from May 2003 through July 2003.Manufactured In: JapanRemedy: Call SecureAlert toll-free at (800) 584-4176 between 8 a.m. and 4 p.m. Monday through Friday (MT) to arrange a free replacement. SecureAlert is directly contacting owners of these products. Until the replacement phone is received, consumers should refrain from using the test button on their recalled phone.

Hazard Description:

Using the test button can result in the battery being drained without the user's knowledge. Without battery power, the phone is unable to call for assistance in an emergency.

Consumer Action:

Remedy Type:

Replace

Units: 1,000

Incidents:

SecureAlert has received 10 reports of batteries being exhausted as a result of this problem. No injuries have been reported.

Sold At:

SecureAlert and private security dealers nationwide from May 2003 through July 2003.

Manufactured In:

Japan