CPSC Recall in 2008: "Cricket EZ" Cell Phones Recalled; Audio Problem Interferes with Emergency 911 Calls

Updated on January 18, 2026.

See the recall details below. You can also see similar information for other consumer product recalls in 2008.

Data Source: CPSC.

Recall Number: 08-572

Date: May 19, 2008

Product Name: "Cricket EZ" Cellular Phones

Recall Description:

This recall involves the "Cricket EZ" cellular phone. The cell phones are small, black and silver bar-style. "Cricket" is printed on top of the phone above the display panel. Model number "CRKJ88BKIT" is located on a label inside the battery compartment behind the battery. Units that have a model number that ends with a "B" ("CRKJ88BKITB"), units that have a green dot on the inside label, and units that were sold after March 2008 are not included in this recall.

Hazard Description:

A software problem with the cell phones causes audio problems with 911 calls. When a call is connected to 911, the operator may not hear the caller or the caller may not hear the 911 operator.

Consumer Action:

Remedy Type:

Repair

Units: About 285,000

Incidents:

Cricket has received two reports of the audio not working properly when a consumer placed a call to 911. No injuries were reported.

Sold At:

Cricket stores and independent dealers nationwide from February 2008 through March 2008 for about $90.

Manufactured In:

China