CPSC Recall in 2009: Samsung Recalls to Upgrade Certain Cell Phones; Could Fail to Reach Emergency 911 in a No-Service Area

Updated on January 18, 2026.

See the recall details below. You can also see similar information for other consumer product recalls in 2009.

Data Source: CPSC.

Recall Number: 09-744

Date: May 21, 2009

Product Name: Samsung "Jitterbug" Cell Phones

Recall Description:

This recall involves "Jitterbug" cell phones model numbers SPH-a110 and SPH-a120 with standard key pads and version BB14 software. No other Samsung wireless phones or software versions are included in this recall.

Hazard Description:

The recalled cell phones that are in a no-service area and display an "out of range, try again later" message could fail to connect to emergency 911.

Consumer Action:

Remedy Type:

Repair

Units: About 160,000

Incidents:

None reported.

Sold At:

Directly to consumers through targeted national advertisements and publications, electronics and drug stores nationwide, and on the Web at www.jitterbug.com from March 2008 through May 2009 for about $150.

Manufactured In:

Korea