CPSC Recall in 2016: Microsoft Recalls AC Power Cords for Surface Pro Devices Due to Fire, Shock Hazards

Updated on January 18, 2026.

See the recall details below. You can also see similar information for other consumer product recalls in 2016.

Data Source: CPSC.

Recall Number: 16-089

Date: February 02, 2016

Product Name: AC Power cords

Recall Description:

The AC power cords for Pro, Pro 2 & Pro 3 tablets can overheat, posing fire or shock hazards to consumers.

Hazard Description:

The power cords can overheat, posing fire or shock hazards.

Consumer Action:

Remedy Type:

Replace

Units: About 2.25 million (in addition, about 190,000 were sold in Canada)

Incidents:

Microsoft has received 56 reports of AC cords overheating and emitting flames and five reports of electrical shock to consumers.

Sold At:

Microsoft stores, Best Buy, Costco and other stores nationwide, and online at www.microsoft.com, from February 2013 through March 15, 2015 for between $800 and $2,000 for the Surface Pro computer and between $64 and $80 for the power supply unit sold separately.

Manufactured In:

China, Taiwan, U.K.