CPSC Recall in 2019: GreatCall Recalls Lively Mobile Plus Emergency Alert Device Due to Risk of Call Button Failing in an Emergency (Recall Alert)

Updated on January 18, 2026.

See the recall details below. You can also see similar information for other consumer product recalls in 2019.

Data Source: CPSC.

Recall Number: 19-775

Date: August 30, 2019

Product Name: Lively Mobile Plus Emergency Alert Devices

Recall Description:

This recall involves Lively Mobile Plus model GCR4 emergency alert devices manufactured between January and April 2019. The recalled devices are silver and black and have “GreatCall” printed near the top of the front of the device.  The model number GCR4 is printed on the back and the date code 19.01 or 19.03 is printed on the bar code label of the device. The device is worn on a magnetic lanyard around a consumer’s neck for fall detection or clips onto a consumer’s purse, belt, or pocket, and is used to communicate in an emergency or for other assistance.

Hazard Description:

The call button can fail when pushed by the consumer in an emergency. 

Consumer Action:

Remedy Type:

Refund

Units: About 44,300

Incidents:

None reported.

Sold At:

Best Buy and Walmart stores nationwide and online at www.greatcall.com and www.amazon.com from April 2019 through May 2019 for between $25 and $50.

Manufactured In:

China