CPSC Recall in 2020: Otis Elevator Company Recalls to Inspect Private Residence Elevators Due to Entrapment Hazard; Risk of Serious Injury or Death to Young Children

Updated on January 18, 2026.

See the recall details below. You can also see similar information for other consumer product recalls in 2020.

Data Source: CPSC.

Recall Number: 21-056

Date: December 17, 2020

Product Name: Otis and CemcoLift Private Residence Elevators

Recall Description:

This recall involves Otis private residence elevators purchased before 2012 and CemcoLift private residence elevators purchased from 1999 to 2012.  The elevators are used in consumers’ homes. 

Hazard Description:

Children can become entrapped in the space between the exterior landing (hoistway) door and the interior elevator car door or gate, and suffer serious injuries or death when the elevator is called to another floor.

Consumer Action:

Remedy Type:

Repair

Units: About 5,000

Incidents:

Otis is aware of at least four incidents involving an Otis or CemcoLift private residence elevator that resulted in a crushed spine and abdomen, fractured hip, broken arm and feet, and bruising to the face and chest.

Sold At:

Otis private residence elevators and parts were sold to independent third-party contractors and, occasionally, directly to consumers through 2012.  Otis sold CemcoLift private residence elevators and parts to independent third-party contractors, and occasionally, directly to consumers from approximately 1999 to 2012.  Otis and CemcoLift private residence elevators cost approximately $20,000 to purchase and install.

Manufactured In:

United States